Terms and Conditions of Order

Order Cancellation

All order cancellations must be made in writing (via email) to Fiori Flowers at least 48 hours prior to the agreed delivery date (if one has been determined).

Cooling Off period

Following placing your order you have a 48 hour window in which to cancel your order without incurring any charges but it must be 48 hours before delivery date.  As our flowers are individually selected by trained florist, all cancellations not received within 48 hours of placing the order will be subject to an administration fee of the full order value.

All cancellations must be made in writing to info@FioriFlowers.co.uk.

Delivery

Once an order has been placed online, you will receive notification from Fiori Flowers that your order has been received and processed.

Other Delivery Information

Following notification from Fiori Flowers Online that your order has been processed, we will contact you to liaise regarding a suitable delivery date. Deliveries are undertaken from Monday to Saturday only, with the exception of Bank Holidays.

Our Guarantee

Whilst every effort is made to keep our flower stock healthy, our liability for flowers and plants supplied is limited to the replacement of those plants or a refund of the price paid. No Warranty expressed or implied is given as to the growth or suitability of those plants to their ultimate location.

If you are not completely satisfied, Fiori Flowers must be notified in writing (via email) within 24 hours of receipt of the product. Failure to do so will deem those goods as being accepted.

Fresh products cannot be exchanged.

Responsibility cannot be held by us for any fresh products once left our premisies

We do not give refund on any items

Payment can be made by  credit card & debit card.

All orders must be paid for at time of order.

All refunds made will be credited to the credit or debit card from which the original purchase was made.  No cash refunds will be made at any time.